Support

Write to hello@purrgame.com. We answer within a few days. If it is about a purchase, include the product and the date; you never need to send card details.

Common questions

How do I delete my account and data?

In the game: Settings → Parental Controls → Data → "Delete all data". It removes your account from our servers and the save from your device. It cannot be undone. More: delete your account.

I changed phone. Where is my game?

On the old phone, a grown-up opens Settings → Parental Controls → Save your game and links it to Apple (iPhone) or Google Play Games (Android). On the new phone, install Purr and use Recover a saved game in the same place. If you never linked it, write to us with your friend code from the old and the new phone and we will move it.

A purchase did not arrive.

Open the Store and use "Restore purchases". If it is still missing after a few minutes, send us the product name and the order date.

Are the cats ever sad or sick?

No. Cats in Purr are never sick, never hungry to the point of harm and never leave for good. When you come back after a while, they are simply happy to see you.

How do parental controls work?

Settings → Parental Controls, behind a quick sum only a grown-up should answer: purchases off, approve each purchase, monthly limit, notifications and quiet hours, break reminders.